State Farm® Insurance Agent Jamie Hill

"Hey Rick, Thanks a lot for the shout-out! I'm glad Kyra could help with your questions about transferring policies and insurance. She's a valuable part of our team, and it's great to know she was prompt and professional. If you need anything else, we're here for you! - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Heather, Thank you for your grace while I researched your account today. In looking over the emails between you and Kyra I found that there was consistent communication. However, I do believe there might have been a slight misunderstanding regarding when to start the policies, which was when you reiterated that the policies could begin as of the date you had originally given the go ahead. For that, I apologize and would like to thank you for bringing this to our attention as we will use this as an opportunity to train our team members moving forward. Kyra is an amazing asset to our sales team and truly does best by our clients. At the time that this state-to-state transaction was completed, Kyra was fairly new to our office and had not done many state-to-state transfers. Since then, she’s exceled in our office and our insureds truly enjoy working with her. We hope moving forward you will see this as well. It appears that there was a misunderstanding with how to transfer the autos. The moment we realized we could not get access to your auto policies; we should have called your current agent’s office in Washington to get a copy of your policies. I do apologize for this and have spoken with Kyra about this process. Regarding the policies that are still showing active in Washington, unfortunately we cannot cancel those. Just like we can see your policies in WA, your prior agent’s office can also see the new policies here in Colorado as soon as they are written and going through underwriting and would be able to cancel the policies effective 6/28/24 – with that, I apologize for the frustrations in having the duplicate policies and can confirm that as of yesterday, 8/13/24, Gwen sent in a request to cancel the policies in WA. However, to be clear, that request could have been sent in when she saw the effective date of the new policies as that is confirmation that we submitted the applications. At the same time, I can understand why Gwen might have held off on cancelling your prior policies and can appreciate that she wanted to make sure the policies here in Colorado had been written. Regarding the ID cards, it is my understanding that you were provided with temporary ID cards, correct? Unfortunately, the hard copy policies/ID cards are mailed directly from our regional office which is why we provide the temp ID cards in the meantime as we have seen that it can take some time to receive the policies in the mail. We have requested that the policies be mailed out immediately, however, for peace of mind, I’d like to confirm that your temporary ID cards work just as the hard copy you receive in the mail. Finally, regarding the Drive Safe and Save, you should be able to get that set up on the 2016 now since you have the beacon, and the prior policies are being cancelled. Again, we requested that they backdate the discount to the inception of the policy and are waiting on confirmation if they will be able to as underwriting makes that final call. Heather, we apologize and take ownership in the misunderstandings it appears we might have had. We would like to prove and show the amazing customer service that we provide here at Jamie Hill State Farm. We understand that you are currently going through surgery, but Jamie would love the opportunity to have you come in to the office to have a sit-down meeting to review your policies and meet with you. Please let me know when a good time would be, and I will get that scheduled right away. In the meantime, if you need absolutely anything, you have my email. Please feel free to reach out with any questions you might have moving forward. Thank you for allowing us to research this for you and hope we can turn this experience around for you."

"Thank you so much for your wonderful review! I'm so glad Beau was able to assist you and your husband with canceling from Bristol West and make the process smooth despite the challenges. It's fantastic to know that his professionalism and handling of the situation made you feel comfortable and valued. We're happy to have you back with State Farm and look forward to serving you as a lifelong customer! If you need any further assistance, feel free to reach out anytime! - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Hi Jackie, thank you for giving Beau Camp a shoutout! We're pleased to hear that his knowledge and guidance helped you find the best options for your car and home insurance, especially with young drivers in your household. It’s fantastic that you saved money and feel happy about switching to State Farm. Beau’s dedication to ensuring you feel informed and comfortable with your choices truly shines through. Your satisfaction is important to us, and we're honored to have you as a customer. - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Thank you, Ivanna! Aubri is fantastic at simplifying the insurance process and finding the perfect policy for you. We're thrilled to be your go-to for all your insurance needs! Looking forward to assisting you further. - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Thank you for your heartfelt review, Marshall! I'm glad you had a great experience working with our eager and helpful team. We're always here to assist you with any insurance needs you may have. - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Thank you, Eunice, for your glowing review! I'm pleased to hear that we could assist you with your insurance questions and provide the help you needed. I'm grateful for your trust in State Farm insurance and look forward to being there for you in the future! Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Tanya, your review is greatly appreciated! We're pleased to hear that our team provided informative and competitive service, with Kyra standing out for her great assistance. We're grateful for your positive feedback and look forward to helping you further with your insurance needs! - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Andy, I'm glad to hear you're pleased with the wonderful provided by Beau! Our team is grateful for the opportunity to assist you and look forward to supporting your business growth. If you ever need anything else, we're here to help!"

"Shawn, I'm pleased to hear that Kyra took the time to explain your coverages thoroughly! We're grateful for the opportunity to assist you and your wife with your insurance needs. If you have any questions in the future, feel free to reach out. Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Chelsea, your feedback is truly appreciated! I'm thrilled that Kyra provided you with exceptional customer service and that you had a great experience getting a quote. We're grateful for your kind words and look forward to assisting you with all your insurance needs in the future! - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Mary, I'm thrilled to hear about your positive experience with Beau! We're pleased that he provided thorough explanations without any pressure to upsell. We're grateful for your recommendation and look forward to assisting you with any insurance needs in the future! - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Stephen, thank you for your feedback about Beau! Beau is an asset to our team that ensures every client has a seamless experience so we are happy to hear that we delivered! We thank you for choosing us for your homeowners and auto insurance, and we can't wait to assist you again soon! - Jamie Russell-Hill - State Farm Insurance Agent | Greeley, CO"

"Karina, thank you so much for sharing your wonderful experience with Kiera and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer. - Jamie Russell-Hill - State Farm Insurance Agent"

"Thank you for sharing your positive experience with Aubri! We are thrilled to hear that she provided you with excellent service, ensuring you have the best coverage that fits your budget and family needs. Our team is dedicated to delivering top-notch service and we appreciate your kind words. - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"Thank you for sharing your wonderful experience with Beau! We are thrilled to hear about the exceptional service he provided you, going above and beyond to assist you even before you were insured with us. We appreciate your kind words and are here for any future insurance needs or questions you may have. - Jamie Russell-Hill - State Farm Insurance Agent, Greeley, CO"

"We love seeing five-stars, Lyle! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."

"Chad, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"

"We're so grateful for your five-star review, Megan. Your feedback is invaluable to us, and it's wonderful to know we could make your insurance experience a positive one. Rest assured, we remain committed to providing excellent service and support whenever you need it."

"Samantha, we are grateful for your kind words and thrilled to hear about your positive experience with Kiera. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Kiera exceeded your expectations."

"Thank you, Elaine, for your wonderful review! It was a pleasure working with you. We value your feedback and we appreciate the chance to provide you with high-quality coverage."

"Serena, we regret to learn about your dissatisfaction with the service you received. Upon a thorough review of your account, it appears that our office made multiple attempts to reach out to you concerning your policy and the required additional information. Regrettably, despite our efforts, we did not receive the necessary information by the specified deadline. Consequently, this led to adjustments in your policy as determined by our underwriting process.Our team made every effort to reach you to prevent any interruptions to your policy. Should you have any additional inquiries, please do not hesitate to reach out to our office. We are here to assist you further."

"Glenda, thank you for the amazing review! We're thrilled to hear that you had a wonderful time in our office and that you found our team to be great. Best of luck in the drawing for the gift basket – those mugs might just find a new home with you!"

"George, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Jamie cares a lot about our customers."

"Rebecca, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Beau cares a lot about our customers."